At FrancoDeal (“we”, “our” or “us”), we are committed to protecting your personal information and your right to privacy. This privacy policy describes how your personal information is collected, used and shared when you use our services on studio.francodeal.com and francodeal.com.
This policy complies with the UK GDPR (UK General Data Protection Regulation) and the UK Data Protection Act 2018, the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and Brazil’s Lei Geral de Proteção de Dados (LGPD).
For users in other jurisdictions: we are also committed to complying with all applicable personal data protection laws in your country of residence.
1. When and how we collect your data
We collect personal information in the following situations:
- Account creation: when you register for our services via email, Google or LinkedIn
- Use of services: when you use our AI content generation services (videos, images, music, voice)
- Content upload: when you upload images, videos or audio files for processing
- Transactions: when you make a purchase or subscribe
- Communication: when you contact our support team
- Browsing: automatically while you browse our site
2. Types of data collected
- Identification data: first name, last name, email address, phone number
- Account data: user ID, password (encrypted), preferences, history
- Payment data: billing information, transaction history
- Content data: images, videos, audio files you upload or generate
- Communication data: messages, support requests, user feedback
- Technical data: IP address, browser type, operating system, pages visited
- Location data: country, region (determined by IP address)
3. Legal basis for processing (GDPR)
- Consent: for cookies, marketing and optional communications
- Performance of contract: to provide our services and process your orders
- Legal obligations: for accounting, tax and regulatory compliance
- Legitimate interests: to improve our services, security and fraud prevention
4. Purposes of processing
- Create and manage your account
- Provide and improve our services
- Process your payments and manage your billing
- Send you support communications
- Analyze the use of our services
- Detect and prevent fraud
- Comply with our legal obligations
5. Data sharing and disclosure
We share your personal data only in the following cases:
- Service providers: hosting, payment, customer support, analytics
- Technology partners: AI generation APIs
- Legal obligations: if required by law or a competent authority
- Protection of rights: to protect our rights, your security or that of others
6. Hosting and infrastructure
- Manus: cloud platform for hosting the application
- Cloudflare: CDN and security services
- AWS/R2: storage of generated content
These providers comply with international security standards and data protection regulations.
7. International data transfers
Your data may be transferred and processed in countries outside the EU, notably the United States. We use appropriate protection mechanisms: Standard Contractual Clauses (SCC), adequacy decisions, explicit consent.
8. Data security
- SSL/TLS encryption in transit
- Encryption of sensitive data at rest
- Multi-factor authentication (MFA)
- Role-based access control
- Regular security audits
- ISO 27001 compliance
9. Data retention
| Data type | Retention period |
| Account data | Duration of business relationship + 3 years |
| Generated content (images, videos, music) | 3 years |
| Billing data | 10 years (legal obligation) |
| Connection logs | 1 year |
| Analytics cookies | 13 months maximum |
Important: Images, videos, music and other content generated by our AI services are kept for 3 years. You can access your creations at any time from your history.
10. Cookies and tracking technologies
- Essential cookies: necessary for the site to function
- Analytics cookies: to understand how you use our services
- Marketing cookies: to offer you personalized content
You can control cookies through your browser settings or our consent banner.
11. Your rights (GDPR – European Union)
- Right of access: access your personal data
- Right of rectification: correct inaccurate data
- Right to erasure: request deletion of your data
- Right to restriction: restrict processing of your data
- Right to portability: receive your data in a structured format
- Right to object: object to processing of your data
12. Your rights (CCPA/CPRA – California)
- Right to know personal information collected
- Right to delete personal information
- Right to opt out of the sale of your data
- Right to non-discrimination
13. Your rights (PIPEDA – Canada)
- Right to access your personal information
- Right to request a correction
- Right to know how your data is used
14. Your rights (LGPD – Brazil)
- Right to confirmation of the existence of processing
- Right to access your data
- Right to correction of inaccurate data
- Right to anonymization
15. Compliance with Google API Services
We use Google API services in accordance with the Google Privacy Policy and Terms of Service. Your data is processed according to Google’s standards.
16. Protection of minors
Our services are not intended for persons under 18 years of age. We do not knowingly collect personal data from minors. If we discover that we have collected data from a minor, we will delete it immediately.
17. Automated decisions and profiling
We use automated processes to detect fraud and abuse, improve our services, and personalize your experience. You have the right to request a manual review of any automated decision that affects you.
18. Changes to this policy
We may modify this privacy policy at any time. Changes will be posted on this page with an update date. Your continued use of our services after the changes are posted constitutes your acceptance of the changes.
19. Contact us
For any questions about this privacy policy or to exercise your rights, contact us:
Engravethevision LLP (FrancoDeal)
Email: info@francodeal.com
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Response time: 24-48 hours
20. Data controller
Engravethevision LLP
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@francodeal.com
